I think they have put zero effort into the web page so far. None of the links seem to work.
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I think it is just a place holder. The development team may be physically separated. I donāt know, maybe itās easier for them to have the web page live while under development.
Wes
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I am curious if anyone has received previously ordered high wing tail kits since the Sonex restart - or any kits, parts, or anything else since the restart. I have not heard anything. I keep hoping the new website will get an update or additions of functionality that currently donāt work. Back in the day we used to call sites like that ābrochurewareā, but with the links there it looks like there was a plan at one time to add the functionality but the backend is just not there.
Hi Kevin,
Iām guessing it takes time to get a complex new site up and running, especially if this new one will be integrated into an inventory management system thatās being setup.
On Thursday, I called Sonex and placed an order for the dual controls option for a B-model. They were super helpful verifying that the parts were in inventory and upfront that there is a backlog of items being shipped. It may take a number of days before my parts ship out but Iām glad theyāre first taking care of the builders who had ordered items earlier.
Paul
Having a sizable deposit on the remaining HighWing, Iām a little surprised my partner and I havenāt heard anything from the new Sonex. I was originally shocked that an email wasnāt sent when the old Sonex shutdown. I had really hoped a new refocusing on Customer Support was happening after the restructure and new management. Itās now been a few weeks since the new owner has taken over. Sonex really needs a Customer Service focus person on their staff.
Michael
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Itās been 11 working days since the announcement. Iām sure they have to do a full inventory as they move to the new accounting system. They also need to move inventory around to make room for the new machine shop. All hands on deck. If you have ever lived through the re-organization of a medium sized business, youāll know itās chaos.
Cut them a little slack.
Wes
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Hey all, I just spoke with Sonex todayā¦they called me back. I am working on the quick build Sonex B that was delivered Jan 20 this year. I am still waiting for some back ordered parts and hardware and they should be getting me a date when I should expect delivery. Also, tech support got back to me as well and are looking into a few issues iām having with fitment of the engine mount and center mounted controls due to my dual controls choice. Iāll let you all know when I hear back from them.
They are working hard to get through nearly a month of backlog inquiries/ordersā¦itāll take some time to get back up to full speed iām sure.
Craig
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I just received the invoice and receipt for parts I ordered for my build.
This usually means they were shipped.
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Yeah, Iām taking the comments from various people here about phones being answered and emails responded to as positive signs.
I can only imagine the chaos on their end.
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It appears the new website is gone, it redirects to the old Sonex website.
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Goodie, I hope we dont have to see that AI "bushā plane ever again!
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I just want a back country 2-place subsonex!
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My guess is a lot of backend work being accomplished, creating/connecting databases, payment systems, etc.
I just received an invoice for oops fittings, and it looks like a new payment system is in place (Stripe). I paid and downloaded the receipt.
So things are looking up.
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Ha! Might as well make that a 6-place subsonexā¦ LOL
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